Welcome to our FAQ, we are so happy to have you here and as a client. We have tried to answer the most common questions. But if you have any further questions about the store and brand, don't hesitate to contact us.

Where do you ship from?

We work with trusted fulfillment partners like CJdropshipping. Depending on the product, your order may ship from China or overseas warehouses.

How long does delivery take?

  • Singapore orders: 7–18 business days from China warehouse; 3–10 business days if stocked in local/overseas warehouses.
  • International orders: 10–30 business days.
  • Digital products (printables, activity sheets): Instant download via email after payment.

📌 Please note: delivery times are estimates and may vary due to customs or courier delays.

How much is shipping?

Shipping costs are calculated at checkout and depend on the product and delivery destination. Some products may qualify for free shipping — this will be clearly stated on the product page.

Do you accept returns or refunds?

Yes — if your order arrives damaged, defective, or incorrect, contact us within 7 days of receiving it with photos or videos. If your order has not arrived within 30 business days (Singapore) or 45 business days (international), we’ll investigate and arrange a replacement or refund.

❌ Please note: Digital products are non-refundable once downloaded.

How do I receive my digital products?

After checkout, you’ll receive an instant download link by email. If you don’t see it, check your spam/junk folder. Still missing? Contact us at: admin@thelittlelights.com.sg.

Can I track my order?

Yes — once your order has shipped, you’ll get a tracking number via email. Please allow 2–5 business days for tracking to update.

Do you offer customized products or packaging?

Yes, some products may be eligible for customization (branding, packaging, or bulk orders). Please email us at admin@thelittlelights.com.sg before ordering so we can confirm with our supplier.

Do you ship internationally?

Yes! We ship to most countries. Delivery times and customs duties may vary depending on your destination.

How can I contact you?

You can email us at admin@thelittlelights.com.sg, and we’ll get back to you within 1–2 business days.